Send_dtmf - sends dtmf signal string to agent's session Ra_call_control - remote agent call control: hangup/transfer calls being handled by remote agents St_get_agent_active_lead - looks up active lead info for an agent and outputs lead information St_login_log - looks up the vicidial_users.custom_three field and logs event from CRM Set_timer_action - sets timer action for the current call the agent is on Update_fields - changes values for selected data fields in the agent interface
Limit to dial calls on a lead vicidial manual#
Version - shows version and build of the API, along with the date/timeĮxternal_hangup - sends command to hangup the current phone call for one specific agent(Hangup Customer)Įxternal_status - sends command to set the disposition for one specific agent and move on to next callĮxternal_pause - sends command to pause/resume an agent now if not on a call, or pause after their next call if on callĮxternal_dial - sends command to manually dial a number on the agent's screenĮxternal_add_lead - Adds a lead in the manual dial list of the campaign for logged-in agentĬhange_ingroups - changes the selected in-groups for a logged-in agent OPTIONAL, if using lead_id you can set this flag to dial the ALT number or the ADDR3 numberĮRROR: external_dial not valid - 7275551212|1|YES|6666ĮRROR: agent_user is not logged in - 6666ĮRROR: agent_user is not allowed to place manual dial calls - 6666ĮRROR: caller_id_number from group_alias is not valid - 6666|TESTING|123ĮRROR: group_alias is not valid - 6666|TESTINGĮRROR: vtiger callback activity does not exist in vtiger system - 12345ĮRROR: phone_number is already in this agents manual dial queue - 6666|7275551211ĮRROR: lead_id is not valid - 6666|1234567ĮRROR: phone number is not valid - 6666||1234567| OPTIONAL, instead of agent_user, this is to lookup the agent_user using the vicidial_users.custom_three field OPTIONAL, YES or NO, will lookup the phone number and Vtiger account ID from the provided Event ID
OPTIONAL, the outbound callerID(from an existing group-alias) that you want to use for this call OPTIONAL, any dial prefix that you want to add to the beginning of the dial string for this call YES - change the focus of the screen to the vicidial.php agent interface, brings up an alert in the browser window NO - do not preview the lead, place call immediately YES - preview the lead in the vicidial screen without dialing
NO - do not search, create a new vicidial_list record for the call YES - perform a search in the campaign-defined vicidial_list list for this phone number and bring up that lead
Limit to dial calls on a lead vicidial code#
This action will pause the agent after their current call, enter in the information to place the call, and dialing the call on the agent screen.Īny valid lead_id from the system(either value or lead_id are required) if both are defined, lead_id will override valueĪny valid phone country code (1 for USA/Canada, 44 for UK, etc.) Places a manual dial phone call on the agent screen, you can define whether to search for the lead in the existing database or not and you can define the phone_code and the number to dial.
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